FAQs

Here is a list of the major insurances we accept: Please contact our office if your insurance is not listed and we will check and see if we participate.

• Aetna

• Blue Cross Blue Shield

• Cigna

• Community Eye Care

• Eyemed

• Humana

• Medcost

• Medicare

• NC Medicaid

• UMR

• United Healthcare

• Tricare

• VSP

Copays and all other non-covered charges are due at the time services are rendered.

Please contact our office if you need any assistance with your bill. There may be other payment options available to you.

Based on your insurance coverage, you may be responsible for any deductibles, copays, and co-insurance for charges not covered by your insurance.

Yes, if you were eligible on the date of service we may still be able to get authorization for services. You will need to provide the ID# to your vision policy. We will try and obtain authorization for services. With some insurances, however, there may be a timely filing limit that prohibits us from getting an authorization (normally 6-12 months from the date of services). Once we get authorization for services we will file your Vision insurance. We will also contact your medical plan and reverse charges.

When we have received payment from your insurance plan and credit is on your account, you can contact our office and speak with the office manager. She will process your refund and tell you when to expect it.

The amount paid to you should be used to pay outstanding charges to Battleground Eye Care. Patients are responsible for any and all outstand charges. You can either deposit the insurance payment and issue us a personal check or simply forward the insurance payment to us.