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FAQs

Billing

Insurance

Do I have to pay separate copays for every medical visit for the same problem (scratch, infection, glaucoma)?

Yes. In fact, if we don’t we could be fined by insurance companies and/or Medicare. are not supposed to be affected.

Can you waive my copay if I ask very nicely?

No. This is considered insurance fraud. The copay is an agreement between you and your insurance company. We also have a contract with your insurance company and by not collecting we are breaking our contracted agreement and can be held accountable.

Why doesn’t my eye insurance pay every year?

Great question… because it’s NOT insurance. It is simply a discount plan your employer has provided you. The number of exams you get per year is a negotiation between your employer and the discount plan provider.

What if my insurance doesn’t cover services?

Great question… because it’s NOT insurance. It is simply a discount plan your employer has provided you. The number of exams you get per year is a negotiation between your employer and the discount plan provider.

What if my insurance doesn’t cover services?

You will be responsible for charges your insurance does not cover.

Do you take my insurance?

Here is a list of the major insurances we accept: Please contact our office if your insurance is not listed and we will check and see if we participate.

  • Aetna

  • Blue Cross Blue Shield

  • Cigna

  • Community Eye Care

  • Eyemed

  • Humana

  • Medcost

  • Medicare

  • NC Medicaid

  • Superior Vision

  • UMR

  • United Healthcare

  • Tricare

  • VSP

When do I pay my copay?

Copays and all other non-covered charges are due at the time services are rendered.

What if I cannot pay the amount I owe in full?

Please contact our office if you need any assistance with your bill. There may be other payment options available to you.

Why do I still have a balance if my insurance has paid on my claim?

Based on your insurance coverage, you may be responsible for any deductibles, copays, and co-insurance for charges not covered by your insurance.

I forgot to give my Vision Plan information and the claim was submitted to my medical plan. Can you still submit my vision plan?

Yes, if you were eligible on the date of service we may still be able to get authorization for services. You will need to provide the ID# to your vision policy. We will try and obtain authorization for services. With some insurances, however, there may be a timely filing limit that prohibits us from getting an authorization (normally 6-12 months from the date of services). Once we get authorization for services we will file your Vision insurance. We will also contact your medical plan and reverse charges.

How do I get my refund when I paid and so did my insurance?

When we have received payment from your insurance plan and credit is on your account, you can contact our office and speak with the office manager. She will process your refund and tell you when to expect it.

What should I do if payment is sent directly to me?

The amount paid to you should be used to pay outstanding charges to Battleground Eye Care. Patients are responsible for any and all outstand charges. You can either deposit the insurance payment and issue us a personal check or simply forward the insurance payment to us.


Clinical Care

Contact Lenses

Can I swim in my contact lenses?

If you want to lose your vision permanently. That sounds harsh but there are a lot of bacteria and parasites in our waters, even chlorinated swimming pools that can permanently scar your eyes. If you must swim in your lenses, take them out immediately after and disinfect them.

Can I sleep in my lenses?

There are some lenses approved by the FDA for overnight wear but you should do so very carefully…
Optical Glasses

What is the warranty on your glasses?

You should always ask about frame and lens warranties regardless of where you buy them.

At BEC:

Frame – Most companies offer a 1-year warranty but it varies by manufacturer. It ranges from 90 days to two years.

Lenses – Again, it varies by the type of lens but if you get Crizal® anti-reflective lenses they carry a two-year warranty. Other lenses are typically a year.

What is the difference between your glasses

This is a very common question. Honestly, it depends. Some stores offer good quality materials. When you see the sales like ‘buy one, get one’ the markups are enormous so the end value isn’t that great. We encourage our patients to compare apples to apples. Get a quote from a chain for the exact lens and frame and you’ll find we are very competitive. However, if they are quoting lower quality materials and optics they may be perceived as lower. In fact, there is a chain offering 2 pair of no-line bifocals for under $100. That no-line bifocal is 1980s tech. Many advances have occurred since then. With all things in life, you get what you pay for.

What is the difference between your glasses and those found on the Internet?

This one is pretty easy to answer. Many glasses found on the Internet are made in foreign countries with low-quality materials by low wage earners. Typically the frames and lenses are unwarranted, so what you get is what you get. When you buy from a local eye doctor, not only are you supporting your local economy you are getting measurements and services you may overlook, such as:

  • Accurate Segment height

  • Vertical optical center

  • Eye size

  • Bridge size

  • Temple length

  • Lens material and refractive index best suited for your prescription

  • Multifocal design and brand

  • Optional lens features – such as tints, coatings, etc.

  • Eyeglass dispensing adjustment

  • Education and training on lens and frame features and care

  • Ongoing adjustments

  • Minor repairs

Why should I buy from Battleground Eye Care instead of the Internet?

We have friendly, well-trained staff right here in your neighborhood ready to help you achieve the best vision possible, provide ongoing service and repairs and any other help along the way. We can’t compete on pricing but feel we are valuable in terms of long-term adjustments and repairs.
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